Privacy Policy

Mr Hotshot respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect through this website, how we use it, and the choices you have.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using this website or sending us an enquiry, you agree to the practices described here.

What we collect

When you submit an enquiry or quote request, we collect the details you choose to give us. That typically includes:

• Your name and business or company name
• Your phone number and email address
• Details about the freight, pickup, destination and job
• Any other information you include in your message

We also collect basic technical data automatically, such as your browser type, device, approximate location and the pages you visit. This is used to keep the site working and to understand how it is used.

How we use your information

We use the information you provide to respond to your enquiry, prepare a quote, arrange and carry out transport, and follow up about your job.

We may also use it to keep records, meet our legal obligations, and improve our website and service. We do not sell your personal information.

Cookies and analytics

This website uses cookies and similar technologies to make the site work and to measure how visitors use it. We use Google Analytics, which sets cookies and collects anonymised usage data such as pages viewed, time on site and general location.

This data helps us understand which pages are useful and where the site can be improved. You can block or delete cookies in your browser settings, though some parts of the site may not work as well if you do.

Who we share it with

We only share your information where it is needed to deliver the service you asked for, or where the law requires it.

That may include trusted service providers who help us run the business, such as our website host and analytics provider. We require them to protect your information and use it only for the purpose we engaged them for.

Storage and security

Enquiry details are stored securely and kept only as long as needed for the purpose they were provided, or as required by law.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No system is perfectly secure, but we work to keep your information safe.

Access, correction and your rights

You can ask us what personal information we hold about you, request that we correct it, or ask us to delete it where we are able to.

Contact us using the details below and we will action your request promptly. We may need to verify your identity before releasing or changing information.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can look into it and put it right.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time as our practices or the law change. The current version is the one published on this website.

Contact us

For any privacy question or request, email info@mrhotshot.com.au or call (08) 6103 5089.